eBay Experiences Widespread Service Disruptions Affecting Search, App and Billing

Users of the online marketplace eBay reported significant technical problems starting late Sunday afternoon on April 26, 2026, with issues persisting into Monday morning.

Reports surged around 3:30 p.m. Eastern Time, according to outage tracking site Downdetector, where the number of complaints climbed from several hundred to peaks exceeding 6,000 before settling around 1,300 by late evening.

Affected functions included website loading, mobile app performance, search capabilities, login attempts, checkout processes and item descriptions. Some users encountered server errors, while others noted that the eBay API appeared unavailable, which disrupted third-party tools and seller management software that depend on it for operations.

Community forums on eBay itself filled with posts about messaging systems failing and difficulties viewing offers or completing listings.

eBay's official System Status page acknowledged a service disruption specifically tied to billing. The update read: "We are aware of a service outage related to Billing, and are looking into the situation. This page will be updated as we know more." Other categories on the status board, such as buying, selling and sign-in, showed as operating normally even as user reports continued.

No full explanation for the root cause has emerged from the company.

A hacktivist group called 313 Team claimed responsibility via Telegram, alleging a DDoS-style attack, but the claim remains unverified and lacks supporting technical evidence.

Some users observed an error message stating the homepage was down while suggesting other parts of the site remained accessible. Rumors of a cyberattack circulated on social media, yet eBay has not confirmed any security incident.

The timing hit during active selling and bidding periods for many users, particularly those in collectibles and resale markets, leading to questions about how affected auctions and transactions would be handled.

With eBay having discontinued support channels on Facebook and X earlier in 2026, frustrated customers shifted to commenting on the company's Instagram account seeking updates.

As of early April 27, 2026, partial issues appeared to linger for some regions and features despite the status page indicating broad resolution on most services.

The outage highlights the reliance many buyers and sellers place on the platform's infrastructure for daily commerce activities.