Ways to Ensure Quality Improvement in Healthcare Facilities

Ways to Ensure Quality Improvement in Healthcare Facilities
Image by Sasin Tipchai from Pixabay

Back in the day, patients had to face many inconveniences to acquire proper treatment in hospitals and medical clinics. But things have changed now. With the inception of ground-breaking technologies, the quality of medical care has significantly improved. The patients can even connect with doctors virtually and seek prompt guidance from the comfort of their homes.

However, it does not mean there is no room for improvement in the healthcare sector. Here are a few tips on how healthcare facilities can further improve their services:

1. Emphasize On Operational Efficiency

Operational efficiency can be used to reduce stress and create a more positive work environment. It includes everything from managing patient files to set up efficient systems to support patients and the staff. The best way to stay on top of the operational performance is to monitor the systems and identify weak areas for improvement constantly.

2. Provide Accessible Resources To Educate Patients

More often than not, patients research online to know more about their medical conditions even after the medical checkup. It accounts for the inconvenience big time. Therefore, you should provide valuable material to give them much more clarity about their treatment procedures, medical conditions, and so on.

3. Set Up Diverse Team

Most hospitals only add seasoned doctors when they undertake quality improvement projects. It is a flawed tactic. An efficient team always includes members with different backgrounds, skills, and experiences. For example, a senior leader will determine the loopholes, map out a plan, and advise the team. After that, a clinical expert will make informed clinical decisions. Finally, a project manager will manage the team's day-to-day tasks and keep them on track. Professionals in this domain can skill-up their degrees with an online healthcare MBA as it provides convenience due to the added flexibility and self-paced learning.

4. Share Your Goals And Track Your Progress

Once you have your plan in place, communicate with your immediate team members and your entire organization. It would help if you shared milestones, both big and small. Effective communication will ensure that everyone is on the same page. To fast pace the progress, you may consider acknowledging those who have made an impact on your progress. A team that receives encouragement for its hard work is more likely to meet the goals.

5. Quick Appointments And Less Wait Time

It is not uncommon for patients to wait for long hours in healthcare facilities, which leads to a decreased patient satisfaction rate. To make the matter worse, sometimes, the prolonged wait time complicates their medical condition. That is why you should prioritize quick appointments and less wait time.

The front desk staff must ensure patients do not wait too long to schedule the appointment. Once the appointment is scheduled, the front desk staff should direct patients to a waiting area and estimate the wait time. In the event of an emergency, promptly inform your patients and give an update on the wait time.

However, regardless of your explanation, the wait time could take a toll on patients. One way to minimize patient stress is to get comfy seating and decor to relax your waiting area. Patients will feel less anxious if you facilitate them with a good waiting area. If patients still appear nervous or uncomfortable, give them books and magazines or keep them occupied with other entertaining means.

6. Increase Communication

Communication is essential from the moment a patient calls you to schedule the appointment until the treatment ends. Your staff must be committed to providing respectful and caring interactions with patients at all stages of their visits. These are some tips to improve patient communication:

  • Give clear instructions and directions to patients during their visit.
  • Give patients ample opportunity to ask questions and provide detailed answers. Before you move on to the next appointment, take time to ensure that your patient is fully informed about their treatment.
  • Staff must go above and beyond to greet patients upon arrival and help them if they are lost or confused.
  • Staff and doctors should not talk about their weekend plans or what new TV show they are watching. Keep communication focused on the patient and stay true to your role as a caregiver.

7. Price Transparency Holds The Key

Surprise charges on medical bills are a significant source of frustration for patients. These unpleasant surprises can be reduced by providing tools that increase price transparency. Price transparency tools enable patients to see a breakdown of the cost of a procedure before they leave home. It will empower patients to make informed decisions about their treatment plans. Ideally, these resources should be available on your official website.

8. Improve The Work Environment

One of the biggest hurdles in quality healthcare services is the tremendous turnover rate of nurses and other medical staff. According to well-documented research, the hospital turnover rate has gone up by a stagging 0.9 percent, thereby touching an all-time threshold in the last decade. While there are many reasons why they call it quits, improving the workplace environment is the best way to increase employee retention. If you keep yourself busy hiring new workers, how can you focus on other areas?

9. Connect With Other Organizations

Healthcare organizations that want to improve the quality of their care must continue to learn from others in their region and across the country. Look for other healthcare providers that excel in the happen to be your weak links and reach to them for guidance. Many organizations will be happy to help to improve the lives and health of patients.

10. Lay Down A Realistic Plan

Most healthcare facilities fail to execute their plan only because they become overambitious. It would help if you came up with a realistic improvement plan to achieve your goals quickly and effectively. Also, it would help if you had specific definitions of improvement derived from your data analysis. Make it a point to invest in a system that keeps track of your data.

Final Words

There is a common assumption that quality improvement is a tough nut to crack in the healthcare sector. Albeit challenging, it is far from being an impossible task. We have mapped out a series of strategies in this write-up. It would help if you implemented them correctly to get concrete results. It bears worth mentioning that things will not change overnight. So you will have to show resilience and patience.