What to Do While Waiting for an Emergency Plumber

When a plumbing emergency strikes, it often happens at the worst possible time. A burst pipe, overflowing toilet or sudden loss of hot water can quickly turn into a stressful situation. While waiting for an emergency plumber to arrive, there are several practical steps you can take to minimise damage, protect your property and stay safe.

Here's a calm, step-by-step guide on what to do while help is on the way.

Stay Calm and Assess the Situation

The first and most important step is to pause and assess what's happening. Identify the source of the problem if it's safe to do so. Is water actively leaking? Is a drain backing up? Is there a strong smell of gas?

Knowing the nature of the issue allows you to take appropriate action and gives you useful information to pass on to the plumber. Many homeowners also find it helpful to contact a trusted emergency plumbing service like Plumbform early, so that professional help is already on the way while you manage the immediate situation.

Turn Off the Water Supply

If water is leaking or flooding, shutting off the water supply should be your top priority.

• Turn off the main water valve: This is usually located near the water meter, at the front of the property or under the kitchen sink.
• Isolate individual fixtures if possible: For issues like a leaking toilet or tap, turning off the local isolation valve may be enough.

Stopping the water flow can significantly reduce damage to floors, walls and cabinetry while you wait for repairs.

Switch Off Electricity if Needed

Water and electricity are a dangerous combination. If the leak is near power points, appliances or electrical wiring, consider turning off the electricity at the switchboard. Only do this if it's safe to access and your feet are not in water. If you're unsure, keep a safe distance and wait for the plumber or emergency services.

Contain the Water and Protect Your Home

Once the water is under control, focus on limiting further damage.

• Use towels, buckets or mops to soak up excess water.
• Move furniture, rugs and personal belongings away from the affected area.
• Place buckets or containers under dripping pipes to catch water.

Even small steps like these can help prevent long-term water damage and reduce clean-up costs later.

Avoid DIY Repairs

It can be tempting to attempt a quick fix, especially if the problem looks minor. However, emergency plumbing issues often have underlying causes that aren't immediately visible. Temporary DIY repairs may:

• Worsen the problem
• Void warranties
• Create safety risks

It's best to leave repairs to a licensed plumber who has the tools and experience to fix the issue properly.

Ventilate the Area

If the issue involves wastewater, blocked drains or unpleasant odours, open windows and doors to improve ventilation. This helps reduce smells and improves air quality, especially if you need to remain in the home while waiting. For suspected gas leaks, ventilate immediately and leave the property if advised, then contact emergency services and your plumber.

Keep Children and Pets Away

Plumbing emergencies can create hazards such as slippery floors, exposed pipes and contaminated water. Make sure children and pets are kept well away from the affected area until the issue has been resolved.

Prepare Information for the Plumber

While waiting, take note of key details that will help the plumber diagnose the issue quickly:

• When the problem started
• Any unusual sounds, smells or changes
• Areas of the home affected
• Steps you've already taken

Clear access to the problem area can also save time once the plumber arrives.

Know When to Leave the Property

In severe situations, such as major flooding, sewage backups or gas-related concerns, it may be safer to leave the property altogether. Your safety always comes first. If advised by professionals, evacuate and wait for the all-clear.

A plumbing emergency can be disruptive and stressful, but knowing what to do while waiting for an emergency plumber can make a big difference

Acting quickly, staying safe and avoiding unnecessary DIY fixes helps protect your home and ensures the issue can be resolved efficiently when professional help arrives. Being prepared and having a reliable emergency plumber's contact details on hand can turn a chaotic situation into a manageable one.