What Is a Quality Management System?

What Is a Quality Management System?
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A quality management system is a collection of business processes that aim to improve the quality of service so the expectations of the customer are met. It helps to align the mission and direction of the organization with customer expectations. 

It is a framework of techniques, policies, procedures, processes which make companies ensure responsibilities, agreements, and contracts. While making sure that they are up to the standards of environmental, medical, food, or product safety standards mandated by regulatory authorities.

How Businesses Implement QMS

The core objective of QMS is not to maximize profits but to ensure that proper quality standards are met which often increases the profits for a company. As a matter of fact, many organizations and businesses have been able to increase their income by using quality management systems. The credit goes to hidden and unseen benefits that are not visible when you see a QMS framework.

Businesses are able to increase productivity by introducing a QMS. It helps in the purpose-based use of resources of the business and leads to improved customer satisfaction. As a result customer loyalty improves and the company performs better even in slow markets. 

The overall atmosphere of the workplace improves, which makes employees positively motivated. The organization starts to become goal-driven and eyes for the next target/goal when the previous one gets completed. 

It also improves accountability and chances of mishaps and accidents are reduced. Any discrepancies or obstacles in production or service quality are monitored and tracked. So they are rectified at the earliest. 

What Are Standardized Systems:

These systems are also quality management systems but they follow certain codes and regulations by the federation.

They can include ISO certifications such as ISO 9000/9001. 

If an organization wants to get a certain quality certification it will have to follow all the standards by meeting the criteria. Then they will be audited by the certification body to get the certification.

Most companies follow these standards to fulfill the industry requirements. Or they can acquire it for customer satisfaction and improve brand image.

Some QMS Approaches:

Total Quality Management (TQM):

Its emphasis is on maintaining top-notch quality in every division of the business. It ensures that the products that are being produced are developed according to the organization’s productivity and quality goals. This way any future development is aligned with the organization’s targets, values, and mission by developing strategies that are flexible.

Continuous Quality Improvement (CQI):

It uses the never settle approach for quality improvement. Regardless of how good the quality is, the organization is always on the lookout for improvement. It focuses on every individual’s role and the team they are part of instead of processes and functions. It is implemented by many companies even if it is not their primary QMS.

Six Sigma:

It is a data-driven, data-oriented approach, aiming to achieve perfection and the highest standard of quality. It uses an analytical approach to find deviations in processes and streamlines them and bring in the organization’s control. It requires intensive and specialized training to implement this QMS in an organization.

QMS Software Redefining The Industry

With digitization becoming more and more common, the industry is trying to integrate real-world strategies into the digital ecosystem. This is where the QMS software comes in, QMS software allows an organization to implement their framework across the board with more ease and accessibility. 

As an organization, you can use plenty of available software like the QMS software from ETQ to ensure that your QMS framework is working and each part of your organization is in synchronization without deviation from the company’s goals, values, and beliefs.



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